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Baroness Von Panda

Crash Issues with 1.25 - Peace Treaties Available

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Hi,

If you're currently experiencing crashing during Battles after Patch 1.25 and would like to have a Peace Treaty added to your account, please add your Gamertag to this thread. I am manually granting these, so it will likely take a little while for me to add it, but it should save some Crown loss. Right now I'm adding 7 days, but as we have a better idea of when the fix will be out, this will change. 

As I've mentioned in the other threads: We are unable to restore any Crowns lost. This is a technical restriction, if we could do it, we would, but we literally do not have the system to do it. 

We are also looking at what we can do to make this up to players, however we won't be discussing that until the issue is fixed. That is our priority, and when we have a fix out and the dust has settled, we'll start to look at ways to make it up to you. 

Please remember that hitting the battle button and entering matchmaking will remove your Peace Treaty! 

I won't be able to update each of you individually if yours has been added, but I will like your comment if it has been so please check in on that. 

 

UPDATE:

Okay everyone, we're rolling out fixes for Android and Windows in the next hourYou will need to close the game and patch for the fix to take effect.

 

iOS will be coming early next week hopefully. We're still waiting on Apple to do their pass. 

Because we now have fixes I will not be automatically re-applying existing peace treaties to players. I will continue to add PTs for any iOS users that are experiencing this issue, but you'll need to request it. For anyone considering maybe trying their luck, you should know that iOS accounts flag differently on our back end system to I will be able to know immediately if you aren't an iOS user.

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Danaman2017 you are awesome Baroness Von Panda :) I just got attacked and lost more crowns but the 7 day PT will help since I do not plan on attacking for the time during til the issue is fixed.

 

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