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Mattdavison1979

Refund on iOS devices ?

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Hi how will you refund for gold on iOS I asked cutumer services and they can’t help as I didn’t buy though Microsoft store and apple said to contact the app developer with is Microsoft the game has been removed for the App Store I’m going around in circles 

 

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Hi, 

Microsoft have provided this statement:

 

Microsoft has immediately begun granting refunds for all purchases made in the last 6 months. You should not need to do anything if you purchased in this time period, but the refund process can take some time. Your refund will come to you via the original method of purchase, so look out for a notification of refund soon from Microsoft, Apple, or Google, depending on where you played. After the notification, it may still take up to 10 days for a credit to appear on your statement, depending on how you originally paid. This will not remove any gold from your balance, and you can continue to play until May 13 2019.

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